Your voice matters. By sharing your feedback, you help us create a service that is more compassionate, responsive, and rooted in understanding.
Your submission is received and logged in our system. For complaints, we acknowledge formally within 24 hours.
Our team carefully reviews your feedback and determines the appropriate next steps.
We may contact you if needed to gather further details, better understand your feedback, and discuss your preferred outcome.
We take appropriate action and keep you informed throughout the process.
We reflect on your feedback to identify learning opportunities and improve our services for everyone.
If you are not satisfied with the outcome, you have the right to escalate your concerns to the local authority or the Care Quality Commission (CQC).
We are here to support you. If you need assistance or have any questions about the feedback process, please do not hesitate to reach out.